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7 Factors to Consider When Choosing a Staffing Agency

These days, it is not as easy as it used to be to recruit and retain the staff you need for your hotel, events center, hospital, or other business. More and more people are turning to staffing agencies to fill these critical gaps.

But how do you decide which is the best staffing agency for you? Consider these seven factors to help you find the best staffing agency for you.

What Are Their References?

You would certainly check the references of any potential hire. Shouldn’t you also check the references of someone who is going to send potentially dozens of employees into your business?

Check out a company’s reviews online as a starting point. Then look at their client list and see if you have connections with any of their current clients who might be able to provide honest references. Ask the staffing agency if they have any clients who would be willing to serve as references.

While the clients they send you to will be hand-picked to give them positive reviews, just having even a short list of people that are happy to talk them up is a good sign. Of course, you should call some of their references just to be sure their clients really do feel good about the staffing agency.

Are They Good at Recruiting in Your Industry?

Even if a staffing agency claims to be able to recruit for any job, the odds are good that the agency has a few industries where they focus. These are the industries where they will be best at recruiting and retaining good personnel. They know what to look for in a candidate, have an extensive recruiting network, and a good client base that ensures the best people have steady work that keeps them on-board.

Whenever possible, it’s best to work with someone who really knows your industry and can readily recruit good people for the work.

Does the Agency Truly Understand Your Needs?

hotel staffing agency employees It doesn’t matter how good an agency is at recruiting if they are recruiting or sending the wrong people to your company. When you are interviewing an agency, gauge how well they are paying attention to what you’re saying. Make sure they are picking up on the context of your requests, and you don’t have to explain in exhaustive detail to get the message across.

Communication difficulties at this stage in the process can signal that you’re likely to have multiple communication problems over the course of your working relationship.

What Types of Screening Do Employees Undergo?

When you are choosing a staffing agency, it’s like you’re choosing all the employees that agency will send to your business. You want to make sure that all those employees are properly vetted and screened. This should include drug testing and performing background checks on all employees who work for the staffing agency.

Ask to make sure the process is rigorous enough to meet your own personal hiring standards.

How Does the Agency Treat Its Employees?

You might think the relationship between an agency and its employees is their business, but there are many ways that this could negatively impact you. Most importantly, employees who aren’t treated well tend to have bad attitudes. They might do sloppy work and might be rude to your staff and your customers.

Plus, if it gets out that an agency treats its employees badly, you could be caught in any scandal that results.

How Do They Handle Legal and Compliance Issues?

employee paperwork handled by staffing agency It’s important to understand an agency’s approach to legal and compliance issues. The agency should make sure that their employees have all the paperwork necessary to legally work in the position where they’re being placed.

An employee who doesn’t have adequate paperwork might be pulled off a job unexpectedly. Sometimes, your company might be liable if an employee isn’t properly certified for the position they take at your company. Worse, an employee without proper certification might cause damage to your property or injury to your customers, which could hurt your company.

How Do They Handle Employee Issues That Arise?

With proper hiring and screening procedures, an agency can minimize employee issues. However, there’s always a risk of problems arising that need attention. You need to know how the agency will respond in this situation.

Choose Xclusive Services as Your Staffing Agency

Xclusive Services has built up a considerable reputation in the industries we serve because our customers give us impeccable references. You get the assurance of our Xclusive Excellence™ commitment.

We are expert at hiring in our industries, and we take time to make sure that we understand your company’s needs before we start working with you. Our employees are thoroughly screened to ensure they are top performers and meet all legal compliance issues before we place them on a job. We know our people are the best, and we treat them as the best, which helps them have pride of place whenever they are on a job site. This helps them give their best and minimizes issues on site. However, if issues arise, we have managers available 24/7 to deal with these issues, including sending out a replacement worker if necessary.

To learn how Xclusive Services can help you make up your staffing shortfalls, please call (303) 430-1700 today or contact us online to schedule a consultation.


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