In Episode 2 of Hospitality at Work, we sit down with longtime hospitality operations executive and general manager Jeff Wojciechowicz. Jeff shares the unconventional path that took him from studying biology to building a career spanning Walt Disney World Resorts, Bay Hill, the Dr. Phillips Center for the Performing Arts, hotels, restaurants, and private clubs.
Along the way, he reflects on what draws people to hospitality and the qualities—coachability, composure, curiosity, and a genuine desire to serve—that help them build lasting careers. The conversation explores how guest expectations have evolved and what that means for hospitality teams.
Today’s guests arrive with more information, stronger preferences, and a sharper eye for everything from food and beverage knowledge to technology and the smallest details of a space. Jeff explains why delivering a consistently welcoming experience requires clear standards, engaged leaders, and managers who remain present on the floor to coach their teams in real time.
We also take a closer look at hospitality startups and what it takes to build a new concept from the ground up. They discuss how leaders assemble an opening team, balance skills with personality and potential, and adapt as a concept moves from vision to operation. Looking ahead, Jeff shares his perspective on AI, automation, and why hospitality’s future will still depend on something technology cannot replace: the human connection that makes people feel welcome and inspires them to return.
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