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APPLY FOR OUR LOCAL SERVICE SQUAD HEREWe’ve built a workplace where every voice matters, everyone feels they’re role is important to the team as whole, and together, we can achieve anything.
Are you a staffing or hospitality professional seeking a fulfilling career with a company that celebrates growth, development and success?
We’re always on the lookout for skilled leaders, and support staff to join our team.
Our Benefits Include: Medical | Dental | Vision | Voluntary Life | Voluntary AD & D | Short Term & Long-Term Disability | Group Life | Accident | Critical Illness | Hospital Indemnity | Paid Time-Off | Paid Sick Leave
Plus… Competitive Salary | Weekly Pay | Performance & Milestone Bonuses | Flexible, Remote Work Culture | Opportunities for Promotion | Training and Professional Development | A Fun, Family-Focused Company
Work culture isn’t just about pizza parties
—it’s about how you feel on a Sunday night before the workweek begins
(Although we also love us some pizza).
Our people are our superpower
– and their voices matter in every leadership decision we make.
Loyalty is gold
– and we honor it by creating a workplace where everyone has an equal opportunity
to earn fair wages, care for their health and their families.
Diversity makes us stronger
-division makes empires fall.
Owning our mistakes
– makes us better teammates in the long run.
Giving grace when it’s needed
– and making tough decisions when they must be made—because real leadership means doing what’s right, even when it’s hard.
Work is important
– but not as important as family and a healthy state of mind.
Service Director (Central Region)
Job Code: 03-SER-DSER
FLSA Status: Exempt
Department: Service
Reporting Manager: SVP, Service
Compensation:
Compensation range will be based on applicable experience and proximity to the posted requirements.
About the Company
Xclusive Services shares the same values as our customers when it comes to staffing and outsourced services. Our focus on quality performance, operational excellence, and reliability has allowed us to build long-term and scalable partnerships. Operating in 19 states, our seasoned management team has a comprehensive understanding of the hospitality industry, partnering closely with local property and brand leadership to ensure a transparent and optimized approach to staffing.
We actively seek Team Members who embody our corporate values of People First, Service Obsessed, Chasing Excellence, Accountability, and Integrity to further our mission to make a positive impact in the lives of the individuals we serve. Our people thrive in a respectful, inclusive environment with many opportunities for development and advancement.
Job Summary
The Director, Service is accountable for the overall growth of revenue and profit of Xclusive Services across a multi-state defined geographic region. The position requires the ability to manage and oversee a cross-functional service team of direct reports comprised of: Regional Managers, as well as support of the Business Development Manager team. This position will be responsible for leading, mentoring, coaching and holding their teams accountable to become unrivaled industry experts who deliver a world-class service environment for Xclusive Services’ customers. The objective of this role is to grow the region and deploy a multitude of resources to produce sustainable gross profit growth that meets or exceeds Xclusive Services’ company directives.
Director, Service will report directly to SVP, Service. To ensure the success of the region, a strong sales team is in place to provide growth support and help to deliver the best possible customer experience in the industry. A key component of the Director, Service position is to support, collaborate and work cohesively with their Sales counterpart.
This position will cover the Central Region of the country, including but not limited to Colorado, Nebraska, Kansas, Iowa, Missouri, Michigan, Indiana, Ohio, and Kentucky.
Essential Job Functions
Description
Regional Operational Management
Full P&L ownership for the region assigned
Own and prepare Business Plan presentation with sales counterpart at HQ/choice city. With growth, expansion opportunities, new services, new verticals, current customer health report, and anything else pertaining to the overall health of the business throughout the region monthly
Own current customer retention efforts, in conjunction with the sales team for support
Ensure assigned team is properly utilizing the Xclusive sales process and held accountable for always exhibiting the “Selling the Xclusive Services Way” behaviors
Own current customer retention efforts, including QBR, contract renewals, escalations, and negotiations
Create customer-center sales strategies to vertically grow existing account base
Work with sales team to proactively add new service lines
Always ensure full hiring and payroll compliance
Assist with trade show planning, execution, and attendance where required
Work with the marketing team to develop sales campaigns for existing accounts and new targets
Impeccably communicate customer needs and demands internally and updates customer schedules and project plans
Accurate monthly/quarterly forecasting- have a true pulse on business health throughout the region
Play a key role in accurately pricing new & existing customer sales opportunities
Service multiple customers concurrently, meeting deadlines, and keeping organized records of interactions, requests, and opportunities
Analyzes operational risks and challenges, and leads strategic planning to retain and grow business; performs cost-benefits and needs analysis
Monitors the business plan, budget and forecasts with sales team to achieve operational budgets and targets to attain overall financial goals
Own overall customer health report, and any action plans as necessary
Performs on site effectiveness reviews with customers, and participates in management development and planning
Develop and maintain positive business relationships with existing customers; investigates expanded business opportunities; works closely with service teams to meet customer needs
Own satisfactory NPS and customer engagement survey participation
Maintains and maximizes customer relationships, and works with the sales team to develop business solutions that improve new and existing customer operations, and reduce operating costs based on knowledge of organizational strengths and weaknesses, technological advances, external trends, competitors and customer needs
This role will support new sales revenue growth as well as helping to maintain 98% or greater existing customer retention
Play a key role in accurately pricing new & existing customer sales opportunities
Work with the marketing team to develop sales campaigns for existing accounts and new targets
60%
Cross-functional Customer Success
Assist with current customer retention efforts, in conjunction with the service team, for strategic accounts
Impeccably communicate customer needs and demands internally and updates to customer schedules and project plans
Collaborate with sales & service team to reach prospective customers
Analyzes operational risks and challenges with service team, and leads strategic planning to retain and grow business; performs cost-benefits and needs analysis
Ensures customer satisfaction with Xclusive Services and secures continued business development opportunities
Maintains and maximizes customer relationships, and works with service team to develop business solutions that improve new and existing customer operations, and reduce operating costs based on knowledge of organizational strengths and weaknesses, technological advances, external trends, competitors and customer needs
Recruiting and Team Development
Talent development (hire, train, onboard, develop, mentor)
Own the safety of each Team Member, and ensure safety training is taking place throughout region, per policy
Ensures customer satisfaction with Xclusive Services and secures continued sales opportunities
Manage Performance: Oversee team success by setting clear KPIs, monitoring progress, and holding team members accountable
Coaching & Improvement: Implement targeted performance improvement plans (PIPs) and provide ongoing coaching to support professional growth
Performance Reviews: Conduct comprehensive mid-year and annual evaluations with direct reports to deliver constructive feedback and drive continuous development
Ensure accurate execution of all assigned recruiting plans
Effectively manage all open order reports for all assigned markets
Cultural Leadership
Assist in creating customer engagement activities and events
Upholds Xclusive Services’ core mission and values in addition to other priorities designated by the leadership team
Cultural leadership and participation
10%
Directly supports and contributes to the Company’s mission to make a positive impact in the lives of the individuals we serve, by modeling our company’s core values
Comply with employment laws, regulations and guidelines as set forth by FLSA, FMLA, ADA, HIPPA, and other governing agencies.
Promotes and adheres to all occupational safety and health standards as required by OSHA, company policies, and other applicable regulatory agencies to ensure a safe and compliant work environment
Other duties to be performed, as assigned
Required Abilities, Requirements, and Qualifications
6+ years of experience in related field required or similar role
2+ year of supervisory experience
Must be willing and able to travel extensively (50%+ of the time to assigned market)
Advanced proficiencies in Microsoft Office (365-PC), Adobe Suite, and DocuSign
Must be available to work outside of business hours with constant communication to team (early/late day shifts, weekends, holidays, etc.)
Previous experience in hotel/hospitality on-site management (customer service, staffing, or service preferred)
Ability to travel across assigned properties frequently
Must have superior relationship building skills
Ability to meet firm deadlines and communicate effectively
Adaptable to learn new software platforms and systems
Applicants must be legally eligible to work in the United States and must not require current or future visa sponsorship
High School diploma required
Adaptable to learn new software platforms and systems
Fluency in English required, bilingual in Spanish is a plus
Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers
Hold a valid drivers’ license and have reliable transportation to commute to job site(s)/location(s)
Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers
Physical Demands
While performing the duties of this job must have the:
Ability to lift and carry up to 50 lbs. occasionally and up to 25 lbs. frequently
Ability to push and pull objects weighing up to 25 lbs. as needed
Capability to reach overhead and extend arms for various tasks
Ability to bend, squat, and kneel required
Ability to operate tools, equipment, or machinery requiring fine motor skills
Ability to stand and walk for extended periods, up to 8 hours
Ability to work extended hours including nights and weekends
Work may be performed indoors and outdoors in various weather conditions, including heat, cold, rain, and wind
Reasonable accommodation may be made to enable individuals with disabilities or other qualifying reasons to perform the essential functions of this position
Benefits
Healthcare: Medical, Dental, Vision, Voluntary Life, Group Life, Voluntary AD&D, Short and Long-term Disability, Accident, Critical Illness, Hospital Indemnity insurance (effective the first day of the month following start date)
Paid Sick Time
Paid Holidays
Paid Personal Time Off
An Equal Opportunity Employer
Xclusive Services is committed to a diverse and inclusive workforce and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, family planning, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Position: District Manager, Des Moines, Iowa
Job Code: 04-SER-DM
Post Date: June 4, 2025
Role Definition
FLSA Status: Exempt
Department: Service
Reporting Manager: Regional Manager
Compensation
Compensation range will be based on applicable experience and proximity to the posted requirements.
About the Company
Xclusive Services shares the same values as our customers when it comes to staffing and outsourced services. Our focus on quality performance, operational excellence, and reliability has allowed us to build long-term and scalable partnerships. Operating in 19 states, our seasoned management team has a comprehensive understanding of the hospitality industry, partnering closely with local property and brand leadership to ensure a transparent and optimized approach to staffing. We actively seek Team Members who embody our corporate values of People First, Service Obsessed, Chasing Excellence, Accountability, and Integrity to further our mission to make a positive impact in the lives of the individuals we serve. Our people thrive in a respectful, inclusive environment with many opportunities for development and advancement.
Job Summary
The District Manager is accountable for the success of all assigned revenue goals and performance attainment throughout the designated geographic region on behalf of Xclusive Services. The position requires the ability to successfully expand market share with existing accounts, maintain excellent customer and team relationships while communicating cross-functionally across Human Resources, IT, Safety and Support (Workers’ Compensation), Finance, and Compliance. This position will be responsible for leading, mentoring, coaching, and holding their teams accountable to become unrivaled industry experts who deliver prompt and attentive customer service and team support. The District Manager position reports to the Regional Manager to support a subset of major hospitality partners and properties as part of the National Service Team within their immediate geographic region.
Essential Job Functions
· District Operational Management
· Provide excellent customer service and customer relationships through
timely follow-up and communication to all needs
· Aligned with the growth strategy for their District, taking an active role
in sales execution and partnerships with all levels of customer leadership
· Prioritize revenue expansion opportunities, new and existing, in partnership with Director of Sales counterpart while adhering to internal sales policies and procedures
· Full ownership of P&L throughout the District
· Active participation in annual budgeting discussions
· Manage and oversee District recruitment plan for all territories
· Manage and minimize Safety and Support exposure within the District by meeting/exceeding safety standards and KPIs
· Own satisfactory NPS and customer engagement survey participation
· Accurate monthly/quarterly forecasting- have a true pulse on business and existing customer sales opportunities
· Own current customer retention efforts, including QBR, contract renewals, escalations, and negotiations
· Service multiple customers concurrently, meeting deadlines, and keeping organized records of interactions, requests, and opportunities
· Develop and maintain positive business relationships with existing customers; investigates expanded business opportunities; works closely with service teams to meet customer needs
· Play a key role in accurately pricing new & existing customer sales opportunities
· Maintain a target list of 200 room or below hotel properties to be calling on and selling our services to partner with Area Managers to drive qualified applicants to the Company
· Mentor, train, and manage all Area Managers
· Maintain and circulate accurate contact information for all assigned properties to headquarters, sales, and service District leaders
· Responsible for acquiring and sharing competitive information
· Manage timely delivery of payroll and expense reimbursements (weekly)
· Work with the marketing team to develop sales campaigns for existing and new accounts
· Recruiting and Team Development
· Create a safe, unified, and motivated team environment, lead through excellent service practices, growth and development for all Team Members
· All work to be done onsite at an assigned property
· Present routinely for morning check-in, meetings, walk throughs, GM/property leader interactions, etc. with assigned service leaders within assigned District
· Own the safety of each District Team Member, ensure safety training is taking place throughout District per policy
· Complete all required Safety and Support training courses with urgent response to all reported and known incidents per operating policy and procedure
· Create and manage the recruiting plan for the markets assigned including strategy and execution
· Effectively manage all open order reports for all assigned markets 20%
· Cultural Leadership · Assist in creating customer engagement activities and events · Ensure the entire team has coverage and flexibility to utilize all employee incentives (PTO, paid holidays, personal, sick days, leave, etc.) ·
Cultural leadership and participation
· Directly supports and contributes to the Company’s mission to make a positive impact in the lives of the individuals we serve, by modeling our company’s core values · Comply with employment laws, regulations and guidelines as set forth by FLSA, FMLA, ADA, HIPPA, and other governing agencies. · Promotes and adheres to all occupational safety and health standards as required by OSHA, company policies, and other applicable regulatory agencies to ensure a safe and compliant work environment · Other duties to be performed, as assigned
Required Abilities, Requirements, and Qualifications
· 3+ years of experience in related field required or similar role
· 1+ years of supervisory experience
· Comfortable working independently in Microsoft Office (365-PC), WhatsApp, text message platforms, travel and expense software
· Must be willing and able to travel extensively (50%+ of the time to assigned market)
· Must be available to work outside of business hours with constant communication to team (early/late day shifts, weekends, holidays, etc.)
· Previous experience in hotel/hospitality on-site management (customer service, staffing, or service preferred)
· Must have superior relationship building skills
· Ability to meet firm deadlines and communicate effectively
· Adaptable to learn new software platforms and systems
· Applicants must be legally eligible to work in the United States and must not require current or future visa sponsorship · High School diploma required · Proficiency in Microsoft Office (365-PC) · Experience in Adobe Suite, DocuSign, and Microsoft Dynamics CRM is a plus · Adaptable to learn new software platforms and systems · Fluency in English required, bilingual in Spanish is a plus · Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers · Hold a valid drivers’ license and have reliable transportation to commute to job site(s)/location(s) · Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers
Physical Demands
While performing the duties of this job must have the: · Ability to lift and carry up to 50 lbs. occasionally and up to 25 lbs. frequently · Ability to push and pull objects weighing up to 25 lbs. as needed · Capability to reach overhead and extend arms for various tasks · Ability to bend, squat, and kneel required · Ability to operate tools, equipment, or machinery requiring fine motor skills · Ability to stand and walk for extended periods, up to 8 hours
