As 2025 approaches, the hotel industry faces persistent challenges, with labor shortages continuing to strain operations. Here’s why these issues remain unresolved and how they affect the industry.
The hotel industry remains critically understaffed. A May 2024 survey by the American Hotel & Lodging Association (AHLA) found that 76% of hoteliers reported staffing shortages, with housekeeping identified as the most pressing need by 50% of respondents. Overall, 79% reported difficulties filling open positions.
“Staffing shortages add unnecessary strain on existing team members, leading to further turnover and exacerbating the issue,” explains Kristen Harris, Director of National Accounts at Xclusive Services. “This cycle must be addressed to maintain operational stability.”
The Bureau of Labor Statistics (BLS) data illustrates the difficulty in overcoming staffing shortages. In October 2024, the hiring rate in the accommodation and food services industry matched the separation rate at 4.9%, resulting in stagnant growth. Quitting accounted for nearly 88% of all separations, emphasizing retention challenges.
“Retention is critical,” Harris says. “When staff feel unsupported, morale drops, and turnover increases. Addressing these issues is essential for success.”
The hotel industry’s reliance on undocumented workers—who make up 7.1% of the hospitality workforce—faces potential disruption due to proposed mass deportations. While these plans may not materialize, any significant action could impact staffing levels and exacerbate existing shortages.
The ongoing labor shortage highlights the need for reliable hotel staffing solutions. Xclusive Services offers exceptional staffing and facility services tailored to the hotel industry’s needs. The company’s expertise ensures high-quality staffing on short notice, 24/7 managerial support, and full legal compliance for provided staff.
“Staffing shortages diminish a hotel’s ability to operate at full capacity and can harm guest satisfaction scores,” Harris notes. “Xclusive helps hotels overcome these challenges, improving both service quality and brand reputation.”
Founded by hospitality professionals, Xclusive Services has grown to 30 locations across 19 states, providing both short-term and long-term staffing solutions. The Xclusive Excellence™ commitment ensures that all staff are carefully vetted and deliver outstanding service to guests.
Hotels struggling with hiring and retention can trust Xclusive Services to handle staffing needs. By providing reliable, high-quality staff, Xclusive allows hoteliers to focus on delivering exceptional guest experiences.
Call a local office for immediate staffing assistance or request a quote today.
